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Introduction

At iConnect SA, we're transforming the way you grow and manage your telecommunications business. Our next-generation partner platform, Necticon, puts control, efficiency, and insight at your fingertips, so you can scale with confidence.

Empower Your Business with Necticon​

The Smart Portal for Wholesalers and Resellers:

  • Real-time Monitoring: View live status of your services
  • Historical Analytics: Track trends over time
  • Site Management: Organize and manage multiple sites
  • Team Collaboration: Share access across team members

Key Features​

Dashboard Overview​

Get a bird's-eye view of your entire necticon infrastructure with customizable dashboards showing:

  • Recent alerts and notifications
  • Performance metrics
  • Quick access to frequently used products

Account & Team Management​

Collaborate effectively with your team:

  • Role-based access control
  • Multiple account management
  • User invitations
  • Permission management

Who Should Use This Platform?​

Network Administrators​

Monitor and maintain their necticon infrastructure, quickly identify and resolve issues, and generate performance reports.

IT Managers​

Oversee multiple sites and teams, track SLA compliance, and make data-driven infrastructure decisions.

Support Teams​

Troubleshoot customer issues, access real-time diagnostics, and provide faster resolution times.

System Requirements​

Browser Support​

  • Chrome 90+ (recommended)
  • Firefox 88+
  • Safari 14+
  • Edge 90+

Internet Connection​

  • Minimum: 1 Mbps
  • Recommended: 5 Mbps or higher for optimal performance

Screen Resolution​

  • Minimum: 1280x720
  • Recommended: 1920x1080 or higher

Getting Help​

Documentation​

  • User Guide: Detailed instructions for all features

Support Channels​

Contact Information​

For technical support or account-related queries:

Platform Updates​

The platform is continuously improved with:

  • Regular Updates: New features and improvements
  • Security Patches: Ongoing security enhancements
  • Bug Fixes: Quick resolution of reported issues
  • Performance Optimizations: Faster load times and better responsiveness

Data Privacy & Security​

Your data security is our priority:

  • Encrypted Connections: All data transmitted over HTTPS
  • Access Control: Role-based permissions
  • Data Isolation: Account data is strictly separated
  • Regular Backups: Your data is backed up daily
  • Audit Logging: All actions are logged for security

Next Steps​

Ready to start using the platform? Check out these guides:

We hope you enjoy using Necticon!