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Updates

Stay up to date with the latest improvements and enhancements to the Monitoring Portal. This page highlights recent updates that make your monitoring experience faster, more reliable, and easier to use.

Recent Updates​

Version 2.2.0​

Overview​

Version 2.2.0 focuses on making it easier for people to get access to the portal, and giving administrators clearer tools to review, approve, and remove that access when needed.
This release introduces a guided “request access” flow for end users, a richer review experience for tenant/domain admins, and better support for managing access across multiple customer accounts and sites.

For users requesting access​

Simple “Request Monitoring Portal Access” flow​

If you can sign in but do not yet have access to the monitoring portal, you can now send a formal access request directly from the portal.

  • Request from inside the portal: Instead of chasing email threads, you fill in a short form in the portal.
  • Optional comments: You can add a short message to explain why you need access (for example, which project you are working on, or which sites you need to see).
  • Clear confirmation: After you submit the form, you see a success message so you know your request has been sent.

What happens after you submit​

  • Your request goes to the right administrator: The system uses your email domain (the part after @) to route the request to the correct organisation/tenant owner.
  • Your request is reviewed: An admin reviews your details, may correct your account information if needed, and then approves or rejects the request.
  • You are notified after a decision: Once an admin processes the request, you will be notified (for example by email) when access has been granted or if further changes are required.

You do not need to know your internal account code up front. If it is missing or unknown, the system will try to match you to the correct account based on your email domain.

For domain administrators​

Domain-scoped registration requests​

The registration requests screen has been enhanced to make it easier for tenant and domain admins to focus on their own organisation:

  • Scoped to your domain by default: When you open the registration requests view, you typically only see requests from users with the same email domain as you (for example, @example.com).
  • Richer request details: Each request now shows the requester’s name, email address, requested account code and business name, any admin notes, and key timestamps such as when the request was created and reviewed.

This keeps the view focused and avoids clutter from other tenants.

Clear status filters​

Requests can move through several states, and the UI now makes these easy to filter and understand:

  • Pending: New requests waiting for your decision.
  • Approved: Requests that have been approved and granted portal access.
  • Rejected: Requests that were declined.
  • Amended: Requests where you corrected the account details as part of approval.
  • Removed: Approved requests where access has later been taken away.

You can quickly switch between these filters to review current work or audit older decisions.

Actions you can take on a request​

When you open a registration request, you now have clear actions:

  • Approve
    • Grants the user access to the monitoring portal for the relevant account(s).
    • The system links the user to the account and turns on monitoring portal access.
  • Amend
    • Lets you correct the account code before approving (for example, if the user requested with a placeholder or typo).
    • The request is recorded as “Amended” so it is clear that you adjusted the details.
  • Reject
    • Declines the request when access should not be granted.
    • You can add notes to explain the reason for future reference.
  • Edit (for already approved requests)
    • Allows you to update the account code and business name for a user who already has access.
    • This is useful when a user moves to a different account or the original mapping needs correction.
  • Remove (for already approved requests)
    • Fully removes the user’s monitoring portal access.
    • The underlying links for that user’s default account and monitoring access are deleted.

All of these actions support optional admin notes, so you can record why a decision was made.

Optional site-level access​

For accounts that have multiple sites, you can optionally choose to limit what the user sees:

  • Assign specific sites when approving or amending:
    • While approving or amending, you can see the list of sites for that account.
    • You can quickly “select all” or choose a subset of sites.
  • Clear explanation in the UI:
    • If you pick specific sites, the user will only see those sites in the portal.
    • If you do not choose any sites, the user can see all sites linked to that account.

This gives you fine-grained control without making the approval process complex.

Understanding the “Removed” status​

A new “Removed” status has been introduced for registration requests:

  • What “Removed” means:
    • The user previously had monitoring portal access for an approved request.
    • An admin has since taken that access away using the Remove action.
  • What actually happens:
    • The links that give the user access to the monitoring portal are revoked.
    • The user can no longer sign in to the portal for that account.
  • Why the request is kept:
    • The request remains in the history with status Removed, so there is a clear record that access was once granted and later removed.
    • Admin notes can be used to capture the reason for removal.

This gives you a clear, auditable trail for both granting and revoking access.

Behind-the-scenes improvements​

While most changes in 2.2.0 are visible in the UI, there are also reliability and automation improvements that help everything run more smoothly:

  • Smarter account matching
    • When a user does not provide full account details, the system uses their email domain and tenant configuration to automatically match them to one or more accounts where possible.
    • This reduces manual data entry and errors during approval.
  • More robust request handling
    • The system is more tolerant of edge cases when updating requests and access records, resulting in fewer error messages for administrators.
    • Status updates and notes are recorded in a way that keeps the history clear even when changes are made later (for example, when moving from approved to removed).

Together, these changes make onboarding smoother for new users and give administrators clearer, safer tools to manage access over time.

Tour guide​

The tour guide is a built‑in walkthrough that helps new users learn their way around the Monitoring Portal.
It highlights key screens and explains what you can do on each step, without leaving the app.It is located in the top right corner of the portal.

Use the tour when you first get access, or any time you want a quick refresher.

Starting the tour​

How you start the tour may depend on your configuration, but typically you can:

  • From the dashboard: Click the “Take a tour” button or banner when you first sign in.
  • From the help menu: Open the help / support menu and select “Start tour”.
  • From a prompt: If this is your first visit, the portal may automatically offer to start the tour.

If you don’t see any of these options, ask your admin whether the tour is enabled for you.

What the tour covers​

The tour focuses on the most important parts of the portal:

  • Main dashboard

    • Explains the high‑level status cards and charts.
    • Shows you where to find key performance and health indicators.

  • Navigation and layout

    • Highlights the main navigation.
    • Shows how to switch between different accounts or sites (if you have access to more than one).

  • Alerts and incidents

    • Points out where active alerts are listed.
    • Explains how to drill into an alert to see more details.

The exact steps may vary slightly based on your role and what features are enabled for your organisation.

How to move through the tour​

During the tour you will see a series of small pop‑ups that guide you:

  • Next / Back: Use the Next and Back buttons to move between steps.
  • Skip / Close: Use Skip or Close if you want to stop the tour at any time.
  • Focused view: Some steps dim the rest of the screen so you can focus on the area being explained.

You can continue using the portal normally while the tour is active; the guide will stay aligned with the main elements it is describing.

Who sees the tour​

Typical behaviour :

  • New users: Often see a prompt to start the tour the first time they sign in.
  • Existing users: Can manually start the tour from the help menu.
  • Admins: See the same tour as regular users, but the content may include admin‑only screens if they have extra permissions.

If you want the tour to be re‑shown to a user who previously dismissed it, they can always launch it again manually (for example from the help menu).

Tips for administrators​

If you are an administrator:

  • Encourage new users to take the tour
    Ask new team members to run the tour on their first login so they get a consistent onboarding experience.

  • Use the tour in training sessions
    The tour can be a useful base for live demos, as it walks through the same key screens you’ll use in training.

  • Combine with access control
    Because access is still controlled by your normal roles and permissions, users will only see steps that match what they are allowed to view in the portal.

Troubleshooting​

  • I clicked “Skip” and now I don’t see the tour
    Open the help menu and choose “Start tour” to run it again.

  • The tour step looks misaligned or covers the wrong element
    Try refreshing the page. If the issue persists, share a screenshot with your support team so they can check your browser and screen size combination.

  • I don’t see the tour at all
    The tour guide may be disabled for your tenant or not yet available in your environment. Contact your system administrator or support team if you believe you should have access.

Version 2.1.0​

Enhanced Documentation Access​

Quick access to help and documentation right from the interface.

We've added direct links to documentation and help resources directly in the Monitoring Portal interface. When you need help or want to learn more about a feature, you can access documentation with a single click.

What this means for you:

  • Quick access to help resources
  • Easy discovery of features and capabilities
  • Better onboarding for new users
  • Contextual help when you need it

How to access: Look for the help icon in the interface. You'll find links to documentation, guides, and helpful resources to get the most out of the Monitoring Portal.

Performance Improvements​

Faster Response Times​

Our new caching strategy means you'll experience:

  • Up to 3x faster dashboard loading on repeat visits
  • Faster page navigation
  • Smoother overall experience with less waiting

User Experience Enhancements​

Visual Improvements​

  • Better loading indicators so you always know what's happening
  • Cleaner, more organized interface layouts
  • Improved readability across all pages

Accessibility​

  • Enhanced screen reader compatibility
  • Better keyboard navigation support
  • Improved focus indicators for easier navigation

Future updates​

Install as an App - Desktop and Mobile Experience​

Transform the Monitoring Portal into a native app-like experience on any device.

You can now install the Monitoring Portal directly to your device's home screen, giving you instant access with a single tap. Whether you're on your desktop, tablet, or mobile phone, the app-like experience makes monitoring faster and more convenient.

What this means for you:

  • One-tap access from your home screen
  • Faster loading times
  • App-like interface on any device
  • Better mobile experience

How to use it: Look for the install prompt when you visit the Monitoring Portal. Click "Install" to add it to your device. On mobile devices, you'll see an option in your browser menu to "Add to Home Screen."

Questions or Feedback?​

We're always working to improve the Monitoring Portal based on your feedback. If you have questions about these updates or suggestions for future improvements, please reach out through our support channels.

Next Steps​